To help avoid returns & cancellations, we offer personalized service to help make sure you’re ordering what you want and need. If you are uncertain of the product(s) or what your ordering, please call or email in and we can help answer any questions prior to the sale.
- Custom Shop builds are Non-Returnable! Custom Shop builds in progress are not eligible for cancellation. A custom shop build is typically something not simply ordered from our webshop, but a custom piece that you called in to configure order.
- Any original sale that qualified for free shipping destined for a return will be charged the originating shipping fee.
- All returns subject to 25% restocking fee unless shipping damage has occurred or there is something wrong with the build quality, or, if we sent you the wrong item(s).
- It will be to the sole discretion of Art Of Noise Pedalboards, to either fix, replace or substitute any or part or piece of the shipment.
- Prior to ANY return, a written authorization needs to be made and agreed upon prior to return, accompanied by the original sales receipt. Any and all issues need to be clearly written and documented so if a repair is needed, so we can accurately address those issues.
- It will be under the sole discretion of Art Of Noise Pedalboards to issue a refund or replacement for damaged, incorrect or items that are in need of repair.
- Upon return, items must be packed and shipped properly. If damage occurs as a result of incorrect packaging, improper box size, inadequate packing materials etc, the return will be denied. If you need help with this, contact us for guidance prior to shipping.
Definition of these terms and of new, unaltered and unused condition:
- not a customer ordering error, needed a bigger size board, or want a different color, etc
- without showing signs of wear or damage in any way
- claim made within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- cannot be a special order, Custom Shop build or any other purchase requiring expedited shipping on our part. Unless there are manufacture defects or shipping damages, these items are non-returnable.
- unless noted, that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
- If there was no physical damage caused by improper shipping &/or handling, the cost of the return shipment, as well as the replacement items shipping cost will be incurred by the customer unless otherwise arranged in writing. These costs will be paid in full prior to any shipment of new or replacement goods.Refunds and Exchanges are contingent upon inspection of original item(s) once we receive it.
There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. All shipping charges are also the customers responsibility if an exchange is not elected. If your order qualified for free shipping, those fee’s will also be deducted. If a wrong part is sent, we will cover all shipping charges associated with proper replacement should you elect for a replacement. We will need to recover the wrong item prior to any replacements being sent out. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support at email@example.com immediately. In the event that the item is damaged during delivery, we will need pictures showing the damages of product(s), the condition of the box and packing materials. KEEP THE BOX AND ALL PACKING MATERIALS!! The claim process can sometimes take a while, during the claim process, we will work with you to resolve the issue the easiest and quickest for everyone. If you are an international customer, the process can take a couple extra weeks for resolution, and typically, damaged products will need to be returned at the customers expense for repair. Sorry, I know this sucks… This expense typically gets re-imbursed through the claim process, if claim is approved by the shipping carrier at fault. If product(s) are damaged beyond repair, a new item will be sent, without a damaged goods return process. Timing for a replacement can vary, specially if its a Custom build and will be handled on a case by case basis, in writing.